FAQ

If you want to cancel or change your order, please email us as soon as possible at customer@ecommerce-olip.it. We will do our best to accommodate your request. Once the order is handed over to our courier, we will no longer be able to guarantee order cancellation or changes.

If you have received your order and want to return it or change it, please see the instructions on returns on the related page on this website. Refunds or requests for exchanges are processed upon receipt of returned goods.

Creating an A.S.98 account enables you to:

• Save various billing and shipping addresses to speed up your purchase
• Save the content of your basket
• Easily view details of your orders and past orders
• Save information about your credit card to make the payment process quicker
• Manage saved items
• Be entitled to exclusive benefits

Please make sure the address you are entering in the “billing information” field is the address registered with your bank and the address where your bank statement is sent. If the system keeps on rejecting the order, please contact your bank.

All orders are shipped as soon as possible, roughly within 2 working days from receipt of payment for the order. This means that if you place your order during the weekend or on a public holiday, it will be shipped the next working day.

Orders are shipped from our warehouses in Italy and are delivered within 2/3 working days in Europe and 4/5 working days in non-EU countries. All orders are delivered from Monday to Friday, excluding public holidays.

A.S.98 shall not be liable for unforeseen delays in deliveries beyond its control.

Info about shipping costs is available here. You can check shipping charges and whether we ship to your country by adding a product to your basket and adding the shipping address. A specific item in the trolley will be filled in before making the payment. These costs may vary depending on the country and/or based on the amount/price of products ordered by the customer and cannot be separated from the total purchase price.

Any charges, duties or taxes on purchases of the destination country shall be borne by the customer and will be applied directly by the respective customs office.

Non-EU countries may apply additional costs, charges, duties or taxes that are entirely borne by the customer and imposed directly by the respective customs office.

To know where your order is, sign in on as-98.com and go to the “My orders” section, where you will find all the info about your purchases, including their shipping status. In any case, when the package leaves our warehouse, you will receive an email with the Tracking Number so you can know where your order is in real time.

A.S.98 provides standard delivery.

We deliver at private or work addresses. A signature is required upon receipt.

At the moment we only ship to one address per order. To ship to several addresses, you need to set up an order for each destination.

We do not ship to PO boxes. Addresses must be written in Latin characters, not in Cyrillic or Arabic ones.

For safety reasons, all purchases made require the signature of the Customer or a person of age may sign for them. All orders are delivered by national couriers. The courier might ask the person collecting the package to show a form of ID.

If you want to make a return, follow these simple steps:

1. Click on the “Account” section and then select “Request Return” from the available options. Write the reasons for your return in the text box and click on “Send”. Check your e-mail inbox, where you will receive a copy of the message sent.

You will then receive a confirmation email with the necessary information:

• a link with the “RMA” return form to be printed and placed in the box containing the products you intend to return.
• the address of our warehouse to be written or printed and attached on the outside of the box.

Place the products in their original packaging: the items must be returned in a perfect condition, unused, with the tags still attached to the product and in their original box. Should the original packaging be damaged or unavailable, the products must be protected using thick and resistant cardboard packaging. Any non-compliance in the packaging shall result in the application of a restocking fee equal to 10% of the product’s cost.

4. You will have to pay for shipping. Keep the shipping receipt

5. When the returned product reaches our warehouse, it will be checked to make sure that it is intact and hasn’t been used. All shoes must be returned without evident signs of wear, except for normally trying on an item (no signs of prolonged wear or in any case exceeding the time required to try them on and must still be in a condition suitable for sale) and with all the original accessories, instructions for use and documentation supplied with them. The soles must be in perfect conditions and with no signs of wear. Should one or more of these warnings not be followed, your return will not be accepted.

6. Your refund will be made with the same payment method used for your purchase (credit card, PayPal, etc.) no later than 14 days after the return request was sent, provided the package with the return has already reached our facilities. The refund may not be made until receipt of the return.

A.S.98 will do its utmost to make sure refunds are made as soon as possible. Returns are processed no later than 14 (fourteen) days from when A.S.98 is informed about the Customer’s decision to withdraw from the contract. Refunds will be made with the same payment method use for the purchase.